Government & Public Sector
Make public services easier to access and deliver.
Connect clear public information, practical staff workflows, and the systems supporting them. We help public bodies agree priorities and carry approved technology changes through to delivery.
Improve the service behind the digital form
Residents may need to find information, submit a request and receive an update. Staff may need to coordinate across departments, existing systems and external providers to complete that work.
Moving a form online is only one part of the improvement. We examine the process behind it to understand where delays arise and how technology can support both the public and the teams delivering the service.
- Find information
- Submit a request
- Staff review
- Receive an update
Decisions we can help you make
We help leadership connect service objectives with practical technology choices and clear delivery responsibilities.
- Where are residents or staff experiencing delays?
- Which services should be improved first?
- Can existing systems support the change?
- How should suppliers and departments coordinate delivery?
- Who will manage and maintain the service?
From priorities to practical delivery
The scope follows your authority’s priorities and capacity to deliver and maintain the change. Support can include:
- An operational assessment of service needs, delays, and existing systems.
- A phased plan explaining priorities, costs, dependencies, and approvals.
- Website or platform improvements and connections between existing systems.
- Clear responsibilities for departments, suppliers, handover, and ongoing maintenance.
- Measures of progress, such as processing time, reduced rework, and ease of completing a request.
How we work with your team
Assess the starting point
InterPro: Review public information and service-request workflows and identify the main points of friction.
Your team: Share service priorities, existing systems and procurement and approval requirements.
Agree the first phase
InterPro: Agree a feasible first phase with dependencies, decision owners and required approvals.
Your team: Confirm priorities, budget, decision owners and the approvals needed to proceed.
Deliver and hand over
InterPro: Coordinate testing and handover with the staff and suppliers responsible for the service.
Your team: Provide feedback during testing, approve agreed changes and name the ongoing owners.
Working with your responsible teams
We coordinate delivery with the authority’s responsible teams and specialists, translating approved procurement, accessibility, information-handling and security requirements into practical technology decisions.
Public-sector experience: technology advice and delivery
Our past work for DSIEC included a decade of technology advice, website management, digital voter education, and SMS-system delivery. The case study documents that completed work; the website is currently offline.
Explore the DSIEC caseFrom field research to a council digital framework
For Oshimili South, we carried out field research across council facilities, developed a digital framework adopted by the Executive Council, and delivered the official website.
Explore the Oshimili South caseCommon questions
Can you work within our procurement process?
Engagement and delivery planning follow the requirements established by your authority. We help define scope, dependencies and technical inputs for the responsible procurement and approval teams.
Can improvements start with an existing public website?
Yes. A review can identify clearer service information and request handoffs before a larger platform investment. The next phase depends on the service objectives and approved scope.
Who defines accessibility and information requirements?
Your responsible teams and specialists establish the applicable requirements. We incorporate the agreed requirements into delivery and acceptance checks, with responsibilities documented before implementation.
Which public service or operational priority needs to move forward?
Bring service priorities, existing systems and procurement and approval requirements. We’ll help define a practical starting point and the support needed.